Bio-One of Fremont decontamination and biohazard cleaning services

What to Ask Before Hiring a Crime Scene Cleaner in Alameda County and Santa Clara County

The origins of crime- and trauma-scene cleaning services can be traced back to the 1990s when only a handful of companies operated in this industry. At that time, the field lacked regulation, and awareness of contamination risks was minimal.

Professional crime scene and biohazard decontamination cleaning company

"I was young and inexperienced and found myself in a situation straight out of a movie. I quickly took action to assist a woman in her time of dire need, and that's how I entered the crime scene and cleaning business," shared Nick-Anthony Zamucen, Founder of Bio-One Inc. Read more about Nick's journey in Franchise Times.

Today, the landscape has changed dramatically, with hundreds of companies advertising crime and trauma scene cleaning services. However, navigating through this multitude of options during one of life's most traumatic moments can be overwhelming. To help you make an informed decision, we've compiled a list of questions to ask before selecting a crime and trauma scene company.

Questions to Ask Before Hiring a Crime and Trauma Scene Cleaner

When evaluating crime and trauma scene cleaning technicians or business owners, asking the right questions is crucial to finding the best fit for your needs and circumstances.

  1. Are you local? Response time is critical in dealing with blood spills to prevent biohazards from spreading and to ensure swift remediation. Avoid companies with technicians located hours away, and steer clear of toll-free numbers that may lead to call centers. Bio-One Fremont typically responds within 30 to 60 minutes.
  2. Is your business certified and insured? Ensure that the cleaning company holds certifications in handling bloodborne pathogens and follows OSHA guidelines for personal protective equipment (PPE) and remediation processes. Additionally, verify that they are adequately insured to protect both your property and their employees. Bio-One Fremont's technicians are certified in Mental Heath First Aid and trained by by the San Francisco County Department of Mental Health to better communicate with their clients.
  3. What is your process for disposing of biohazardous waste? Proper disposal of biohazardous waste is essential for public health and safety. Verify that the company is familiar with local regulations regarding waste disposal and has a robust plan in place to adhere to these guidelines. Bio-One Fremont is a licensed Trauma Scene Waste (TSW) Management Practitioner with the state of California. (License #806)
  4. What happens to valuable or personal items impacted by the cleanup? A professional cleaning service should be respectful of your possessions, especially items of sentimental or monetary value. Ask how they handle such items and whether they will keep you informed throughout the process. Bio-One Fremont provides clients with a "Property Retention Form". This form helps the highly trained technicians search for valuable items during their cleaning process. The current 2024 list of recovered items includes: Cash ($6,300 and counting), Jewelry (Valued at over $21,000), Pension Documents, Family Trust Plans, Vehicle Titles, Military Pensions, Investment and Banking Accounts and more...
  5. How will you charge for your services? Understand the billing process upfront, particularly if you plan to file a claim with your home insurance. Reputable companies like Bio-One Fremont can assist with insurance claims, alleviating the burden on you. If you're uninsured, request a free line-item estimate to compare costs with other local providers.
  6. Will you prioritize discretion during and after the job? Confidentiality is paramount in sensitive situations. Choose a company that values discretion, such as Bio-One Fremont, whose unmarked vehicles and discreet work practices ensure privacy for you and your neighbors.
  7. Do you provide post-cleanup resources? Beyond cleaning, you may need flooring replaced or fresh drywall installed, which will also be covered under your home insurance claim, and a recommendation could help speed up the reconstruction process. Bio-One Fremont connections with local counselors and victim's advocates. A reputable company should be able to recommend trusted resources to support you through the aftermath.

Above all, ensure that the company you choose demonstrates care and compassion for your situation. Their primary focus should be on providing support and assistance to you and your loved ones during this challenging time.

If you're in need of a compassionate and professional crime and trauma scene cleaner, Bio-One Fremont is here for you. All our offices operate by the motto "Help First, Business Second" and are available 24/7. Reach out to us or click here to locate a Bio-One team near you.

In March of 2018, Kevin Jameson, owner of Bio-One Fremont, found his truck was stolen during a period that saw over 40 trucks stolen in a 3 month period. Luckily, OnStar helped to locate the truck, but only after a fair amount of drugs were used in the cab. Kevin can confirm he was not alone in this experience.

Law enforcement experts have affirmed that stolen vehicles are often repurposed for various illicit activities by criminals. This includes drug consumption, which poses contamination risks and health hazards for anyone exposed to these vehicles. Here are some common ways stolen vehicles are exploited by criminals:

Transportation for Illegal Activities: Criminals often utilize stolen vehicles as a means of transportation for committing additional crimes, including robbery, burglary, drug trafficking, human trafficking, and contraband smuggling. The anonymity afforded by a stolen vehicle aids criminals in evading detection and executing illegal operations.

Resale on the Black Market: Some thieves target vehicles with the intent to sell them on the black market or to unsuspecting buyers. Stolen vehicles may be stripped for parts, which are then sold individually, or they may be given new identities through fraudulent documentation before being sold to unsuspecting individuals.

Chop Shop Operations: In chop shop operations, stolen vehicles are dismantled, and their components are sold separately for profit. Valuable parts like engines, transmissions, and electronics are removed and sold to consumers seeking cheaper alternatives to legitimate auto parts.

Joyriding and Street Racing: Stolen vehicles are sometimes taken for joyrides or used in illegal street racing activities. Joyriding involves driving stolen vehicles recklessly for excitement, often leading to property damage, accidents, or injuries to innocent bystanders.

Use in Other Crimes: Stolen vehicles may serve as getaway vehicles in the commission of other crimes, such as bank robberies, carjackings, or shootings. The mobility provided by a stolen vehicle enables criminals to quickly flee the scene of a crime and evade capture by law enforcement.

Temporary Shelter or Hideout: Homeless individuals or fugitives on the run may repurpose stolen vehicles as temporary shelters or hideouts to evade authorities or harsh weather conditions. Abandoned or stolen vehicles may be converted into makeshift living spaces or sleeping quarters.

Insurance Fraud: In instances of insurance fraud, criminals may stage vehicle thefts to file false insurance claims and receive payouts from insurance companies. Stolen vehicles may be abandoned or disposed of after the fraudulent claim has been processed.

Overall, criminals exploit stolen vehicles for a range of illegal activities, including transportation for further crimes, resale on the black market, chop shop operations, joyriding, and involvement in other criminal endeavors.

If your vehicle was recently recovered, Bio-One Fremont can assist in removing odors from cigarette and marijuana smoke, or body odor. They can also remove residue form methamphetamine. Once cleaned, Bio-One Fremont will provide you with a Certificate of Disinfection should you wish to sell your vehicle.

In challenging situations like biohazard cleanup or hoarding scenarios, understanding the costs involved is paramount. At Bio-One Fremont, we recognize the importance of transparency in pricing, and we're here to demystify our pricing structure for you.

A common query we receive over the phone is, "Can you tell me how much it will cost to…?" The truth is, every job location is unique in size, square footage, and degree of impact, making it difficult to provide a fixed cost upfront.

However, we are committed to providing clear answers to this question. Upon your request, Bio-One Fremont typically responds in under 60 minutes to your site to develop a detailed project plan and estimate – all at no charge to you.

Here's how we determine our pricing:

  1. Expected Time on the Job Site: We meticulously estimate the time needed to complete the task based on its complexity and the specific requirements of each situation.
  2. Materials and Equipment Required: Our pricing accounts for the materials and specialized equipment necessary for the safe and effective execution of the job.
  3. Disposal Fees: Proper disposal of biohazardous waste is of utmost importance. Hence, our pricing includes any associated disposal fees to ensure compliance with regulations and environmental standards.
  4. Work Required to Meet Your Goals: Every situation is distinct, and we customize our approach to fulfill your unique objectives and needs. Our pricing reflects the level of work necessary to achieve the desired outcome.

When you choose Bio-One Fremont, you can expect complete transparency and clarity in our pricing. We provide a detailed, line-item quote that comprehensively outlines our plan and associated costs. This empowers you to make informed decisions about our services with confidence.

Understanding that unforeseen expenses can be overwhelming, we offer financing options for every job. We firmly believe that everyone deserves access to the support they need without financial strain. Our financing options provide flexibility and peace of mind for our customers.

At Bio-One Fremont, our top priority is to deliver compassionate, professional, and effective services to our community. Our pricing structure reflects our unwavering commitment to providing high-quality results while ensuring transparency and affordability for our customers.

Should you have any further questions about our pricing or services, please don't hesitate to reach out. We're here to assist you every step of the way.

Fremont, CA - Family-owned and operated, Bio-One of Fremont is a leader in crime scene cleanup and biohazard decontamination services in Alameda, Contra Costa and Santa Clara Counties.

Whether you need help remediating a crime scene, suicide, or other trauma event in the San Francisco Bay Area, they are ready to answer the call.

Since joining the Bio-One family, Bio-One of Fremont has continually grown and provided a very valuable service to families around the Bay area.

The scenes they remediate are often overwhelming and dangerous, but the crew are trained and experienced and here for you. It is a wonderful service they provide.

Kevin Jameson, owner, states - "We hope you never need our service, but in the case of an unattended death, suicide, or a violent crime, Bio-one of Fremont is here to help families and loved ones so that they do not have to go through additional trauma of cleaning up. Our goal is to allow families to start the grieving and healing process while we restore the property for them".

As a former crime scene technician, Kevin describes that when there is a death, only the body is removed and the family is left with the aftermath. That's where Bio-One helps. Using proper equipment to remove biohazards and medical waste safely in addition to proper PPE and hazmat suits, Bio-One allows the family to safely return to their home.

Most jobs are covered by homeowners insurance, and Bio-One of Fremont realizes that working with an insurance company can be overwhelming during difficult times. Bio-One of Fremont has dedicated staff who work directly with your insurance company from opening a claim to submitting all necessary documentation to close it upon completion.

"Anything trauma scene-related or death-related is typically covered by homeowners insurance so our clients only pay a deductible for our services"

Coordinating with the insurance company allows family members to focus on healing and supports Bio-One of Fremont's motto, "Help First, Business Second"!

A portion of their business is also hoarding. You can find a guide on their website.

They also provide cleaning for people with mental health or mobility issues. Bio-One of Fremont crew members are certified in Mental Health First Aid and have completed additional training with the San Francisco County Department of Mental Health to further assist their clients.

Additionally, Bio-One does cleanouts when residents or tenants leave behind a large mess or odors related to mold, cigarette and cannabis smoke.

Bio-One provides many services and resources which can be found on its website.

They answer the call 24/7 and are here to help you.

Their company vehicles are also unmarked for your privacy.

Bio-One of Fremont has a 5-star rating and have received numerous testimonials which can be found on their website.

Located in Fremont and Livermore, you can reach them by phone at 925-369-3096 or via email at mailto: info@bioonefremont.com

Find them on Facebook at www.facebook.com/bio.one.fremont or visit their website at www.bioonefremont.com.

In the aftermath of a crime, accident, or traumatic event, the cleanup of the scene often falls to specialized professionals trained to handle biohazards and hazardous materials. However, unlike many other industries, crime scene cleanup operates within a regulatory gray area, where oversight and standards vary widely across jurisdictions. This lack of uniform regulation raises concerns regarding safety, service quality, and ethical practices within the industry.

One primary challenge stemming from this lack of regulation is the potential for inconsistencies in training and certification standards among crime scene cleanup companies. While some states may have certification programs or voluntary guidelines, there is no standardized national framework governing the qualifications and training requirements for individuals entering the field. Consequently, there may be disparities in the level of expertise and professionalism among cleanup providers, posing risks to both workers and the public.

Moreover, the absence of regulatory oversight can lead to ethical concerns regarding the exploitation of vulnerable individuals in distressing situations. Without clear guidelines, unscrupulous companies may engage in price gouging, predatory marketing tactics, or substandard practices, taking advantage of clients' emotional vulnerability during times of crisis. This underscores the urgent need for standardized regulations to protect consumers and ensure ethical conduct within the industry.

Furthermore, the lack of regulatory oversight may hinder efforts to enforce health and safety standards in crime scene cleanup operations. Biohazardous materials present significant risks of exposure to bloodborne pathogens, toxins, and infectious diseases, necessitating strict protocols for handling, disposal, and decontamination. Without regulatory mechanisms to monitor compliance with these standards, there is potential for lapses in safety practices, putting both cleanup workers and the public at risk.

In conclusion, the absence of regulation in crime scene cleanup represents a critical gap in oversight that poses risks to safety, service quality, and ethical conduct within the industry. To address these concerns, there is a pressing need for comprehensive regulatory frameworks at the state and national levels, establishing clear standards for training, certification, safety protocols, and ethical practices. By implementing robust regulatory measures, we can ensure that crime scene cleanup operations uphold the highest standards of professionalism, safety, and integrity, providing essential services to communities in times of need.

In times of family crisis, such as the loss of a loved one, unattended death, or a traumatic crime scene, the last thing you want to worry about is the cost of cleaning and restoring your property. Fortunately, many insurance policies cover these traumatic situations, providing a lifeline for those in need. Bio-One, with over 15 years of experience in trauma and crime scene cleanup, understands the challenges and complexities associated with these situations. That's why we're dedicated to working directly with your insurance provider to make the process as smooth as possible, from opening the claim to completing the project. This not only eases the financial burden but also allows you to focus on what truly matters - moving forward.

Understanding Insurance Coverage for Trauma and Crime Scene Cleanup

Before delving into how Bio-One collaborates with insurance companies, it's essential to comprehend the insurance aspect of trauma and crime scene cleanup. Many standard homeowners' and renters' insurance policies cover the costs associated with the restoration of properties affected by traumatic events. These policies aim to provide financial relief to those dealing with the emotional and physical aftermath of such incidents.

Bio-One's Role in Insurance Coordination

When a traumatic event occurs, you may be dealing with immense grief and emotional stress. During this challenging time, handling insurance claims and the logistics of cleanup can be overwhelming. This is where Bio-One's insurance coordination services come into play.

  1. Initial Contact: As soon as you reach out to Bio-One, our experienced team will initiate contact with your insurance provider. This step is crucial in ensuring that the cleanup process aligns with your insurance policy.
  2. Claim Documentation: We work diligently to gather all necessary documentation, including photos and reports, to support your insurance claim. This thorough approach helps streamline the approval process.
  3. Direct Billing: Bio-One offers direct billing to insurance companies. This means that you won't need to worry about managing financial transactions with your insurer. We handle it all, making the process hassle-free for you.
  4. Transparent Communication: Throughout the project, we maintain transparent communication with both you and your insurance company. This ensures that everyone is on the same page, and there are no surprises along the way.
  5. Experienced Guidance: With over 15 years of experience, our insurance coordinators are well-versed in navigating the complexities of insurance claims related to trauma and crime scene cleanup. We advocate on your behalf, ensuring that your policy is fully utilized.

Restoring Your Property, Restoring Peace of Mind

Bio-One's primary goal is to provide a safe and habitable space for you and your family as quickly as possible. When insurance companies are involved, we ensure that the cleanup and restoration process proceeds without unnecessary delays. By working directly with your insurer, we minimize any financial barriers that might impede your ability to return to normalcy.

This approach not only simplifies the insurance process but also allows you to focus on the emotional healing and recovery that come with traumatic events. Grieving, coping, and finding support are essential steps on your journey, and Bio-One aims to facilitate them by handling the logistical aspects of trauma and crime scene cleanup.

Conclusion

In times of family crisis, insurance coverage can be a vital lifeline, and Bio-One understands the importance of leveraging this support. Our experienced team of insurance coordinators will work tirelessly to ensure that your property is returned to a safe and habitable state. By collaborating directly with your insurance company, we aim to make the process as seamless as possible, allowing you to focus on moving forward and finding healing during challenging times. Bio-One is here to provide not only restoration but also peace of mind when you need it most.


Bio-One Weekly Wrap-Up Week 7 Thin Gold Line Help First Business Second

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 7 of our Bio-One Weekly Wrap-Up. 

Thank You to the Thin Gold Line

The second week of April is a time to celebrate and thank telecommunications professionals who dedicate their lives to serving the public. Often called the thin gold line, 911 dispatchers are true heroes behind the scenes

Coast to coast, Bio-One teams found fun and unique ways to recognize the Thin Gold Line. 

Bio-One Helps Homeless Man with Vehicle Clean Up

This week, News San Diego reported "Homeless man's story inspires San Diego mom to enlist community's help", featuring Rene Flohr and Nicki Chipp-Flohr, owners of Bio-One. The Bio-One duo spotted a NextDoor post asking for anyone who could help 79 year-old, Les, who had been living out of his vehicle and was recently diagnosed with skin cancer. His vehicle was floor to ceiling full of items, and Bio-One was ready to help clean and disinfect the vehicle so it could be sold or donated. 

In a message to Bio-One owners, Nicki said, "I am very proud of what we are doing to help someone. I thought you’d all appreciate it, since we live the Bio-One motto of #helpfirstbusinesssecond." We couldn't agree more! 

Read the entire story on News San Diego. 

A "Week in the Life" at Bio-One

The Bio-One team in Tuscon, AZ had a busy week with work ranging from COVID-19 disinfections, mold remediations, bird dropping clean up, medical waste disposal, suicide remediation, and more. 

If you've ever wondered what it takes to be a crime and trauma scene cleaner, we recommend read through the Tuscon team's Weekly Wrap-Up! 

Crime and Trauma Scene Cleaners at Bio-One

Bio-One Weekly Wrap-Up Week 6 Crime and Trauma Scene Cleaning COVID-19 Disinfection

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 6 of our Bio-One Weekly Wrap-Up. 

Cherokee County Biohazard Remediation 

Lives in the Atlanta area were forever altered on Tuesday, March 16, 2021 after a shooting spree at three metro Atlanta spas left eight people, including six Asian women, dead within the span of 45 minutes. 

Our hearts and sympathies are with everyone impacted by this tragedy.  

Two weeks after the tragic events in Atlanta took place, Bio-One answered the call to remediate the spa in Cherokee County. Led by Michele O'Brien and Rebecca Phillips, the Bio-One team provided a quick response and thorough decontamination. Read more in our recent blog post. 

Bio-One Cherokee County Massage Parlor Biohazard Remediation

Tragedy in Rock Hill, South Carolina

As details from the tragedy in Rock Hill, South Carolina unfold, one Bio-One team paid special tribute to the victims, first responders and other local law enforcement officials. Bio-One owners, John and Jen Symons, live in Rock Hill and experienced the police response first-hand. "It's a tight-knit community. We just can't believe it," said Jen Symons. 

Their team is currently in communication with local law enforcement, and activity supporting neighbors through this difficult time. 

COVID-19 Disinfection at Dojo

This week, we're spotlighting the Atlantic City team where they are regularly disinfecting Ganguly's Mixed Martial Arts. According to Bio-One owner, Victor Russomanno, "We are contracted with a local martial arts studio to disinfect them weekly. In addition to their in-house protocol, we use an electrostatic sprayer to ensure maximum coverage and protection, to ensure those who are training are staying safe through our efforts."

Across the United States, Bio-One teams actively disinfect local businesses, government buildings, and residents in the fight against coronavirus. Learn more about our COVID-19 disinfection process. 


Bio-One Cherokee County Spa Shooting Biohazard Remediation

Lives in the Atlanta area were forever altered on Tuesday, March 16, 2021 after a shooting spree at three metro Atlanta spas left eight people, including six Asian women, dead within the span of 45 minutes. 

Our hearts and sympathies are with everyone impacted by this tragedy. 

We sincerely hope businesses never experience these types of events, because that means it’s the worst day of their lives. However, Bio-One teams are ready 24/7 in the event biohazard remediation services are needed.

Two weeks after the tragic events in Atlanta took place, Bio-One answered the call to remediate the spa in Cherokee County. Led by Michele O'Brien and Rebecca Phillips, the Bio-One team provided a quick response and thorough decontamination.

“When we walked into the spa, it was like time stopped,” said Phillips. “Things were there just like a normal day and then chaos happened. It was a heavy feeling, and we appreciate the opportunity to help.”

Previously, Bio-One has been trusted to remediate several mass shooting tragedies including Las Vegas at Mandalay Bay, Pulse Nightclub, the San Bernardino schools and Sandy Hook.


Bio-One Weekly Wrap-Up Week 4 Hoarding Trauma Scene Back the Blue

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 5 of our Bio-One Weekly Wrap-Up. 

Chocolate Spill Makes for a Sweet Cleanup

In Scranton on March 25, Juan and Nicole Morales received a call for a "chocolate" cleanup. Assuming this was code for a sewage back-up, they rushed to scene to find a different situation entirely. Approximately 100 gallons of milk chocolate had spilled, covering asphalt outside a local business.

This is certainly the sweetest smelling job a Bio-One office has ever taken, but Nicole clarified, "That smell was nice for the first few minutes but at the end I felt sick. Good thing we had an awesome team that pushed through and got this done!" 

After scraping the chocolate with a forklift and pressure washing the area, the Bio-One team received a five-star review. Well done!  

Bio-One Milk Chocolate Spill Review
Bio-One Milk Chocolate Spill Before and After

Behind the Scenes with Citizen's Academy

Many Bio-One owners sign up for their local Citizen's Police Academy to acquaint themselves with the activities of their local police department. This week, Bio-One owner, Ginger Akemon, in Jacksonville, FL earned her Citizen's Police Academy certificate from the Clay County Sheriff's Office

"Definitely a learning process. Each County has their own, my goal is to go to each county's classes. This was 10 weeks long and over an hour drive each way, but well worth it, " said Ginger. 

Hoarding Transformation in Long Beach

In Long Beach, the Bio-One team has been working hard on several hoarding projects. These before and after pictures show the detail and expertise our teams bring to each job.